Refund policy

Return & Refund Policy

Last Updated: August 14, 2026

At Cozycover, customer satisfaction is important to us. We want you to feel confident when purchasing pillow covers and other eligible products from our store. This Return & Refund Policy explains the conditions and procedures applicable to returns and refunds.

30-Day Return Period

We offer free returns and refunds within 30 days of delivery for eligible purchases.

To qualify for a return, the item should generally:

Be returned within 30 days of confirmed delivery.
Be in its original or substantially unchanged condition.
Be unused, unwashed, and free from damage caused after delivery.
Include original packaging, accessories, or other components supplied with the product where reasonably applicable.
Be accompanied by valid proof of purchase.

We reserve the right to decline a return where an item shows significant signs of use, washing, intentional damage, alteration, or other conditions that prevent it from qualifying under this policy.

How to Request a Return

Before sending any product back, contact us at support@Cozycover.store with your order number, the item you wish to return, and the reason for your request.

Our customer support team will review your request and provide return instructions where the item is eligible.

Please do not send products to our business address without receiving return instructions first. Depending on fulfillment arrangements and your location, the designated return destination may differ from our contact address.

Free Returns

For approved eligible returns under this policy, Cozycover provides return assistance without charging the customer an additional standard return fee.

Customers must follow the return instructions supplied by our support team. Unauthorized return shipments may not be eligible for reimbursement.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, defective, or materially different from what you ordered, contact us as soon as reasonably possible at support@Cozycover.store.

Please provide your order number, a description of the issue, and clear photographs where appropriate. We will review the situation and determine an appropriate resolution, which may include a replacement, refund, or another remedy where applicable.

Refund Processing

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds are generally issued to the original payment method used for the transaction. Processing times after a refund has been issued depend on your bank, card provider, payment processor, or financial institution.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing, fulfillment, or shipment.

If cancellation is no longer possible, you may request a return after receiving the order in accordance with this policy.